Customer Service

We’re your local appliance experts for sales, delivery, and installation, but when it comes to repairs, we point you straight to your manufacturer’s own service network—they’re the ones certified to work on your specific model and honor your warranty. If you need a copy of your proof of purchase to get that repair scheduled, just reach out to our customer service team and we’ll get it to you quickly.

We can connect you with GE’s service line directly for the actual repair, since their technicians are factory-trained on GE equipment and warranty coverage runs through them. If you bought your GE appliance from us, we’ll have your purchase details on file and can send proof of purchase over so your service call goes through without delay.

If your appliance was recently delivered or installed by Arizona Appliance & Home and you believe the issue is related to the delivery or installation, please contact our customer service team so we can assist you.

If your appliance has developed a mechanical or electrical problem after installation, Arizona Appliance & Home does not perform appliance repairs. We recommend contacting your manufacturer’s authorized repair provider. Factory-authorized technicians are trained to diagnose and repair your specific appliance and can perform warranty repairs when applicable.

As a rule of thumb, if a repair is going to cost more than half of what a new comparable model runs, or your appliance is past the 8-10 year mark, replacement usually saves you money and headaches long-term. Stop by one of our Scottsdale, Phoenix, or Tucson showrooms and our team will walk you through repair vs replace options across the brands we carry.

Start with your appliance’s manufacturer—most major brands (GE, Whirlpool, Bosch, Viking, and others) run their own certified repair networks throughout the Phoenix, Scottsdale, and Tucson metro areas. If you’re not sure who to contact or need your original purchase documentation to schedule that visit, our customer service team is glad to help.

Just contact our store with your name, the approximate purchase date, and the appliance model if you have it, and we’ll pull your record and send over a copy. Most manufacturers require this before they’ll schedule a warranty repair, so it’s worth requesting it before you call them.